Q & A with Douglas Battista | Problem Resolution in the Workplace

Douglas BattistaModern conveniences like text messaging and email make it easier and faster to connect with co-workers, consultants, and remote employees. The unfortunate downside is that it is often more difficult to actually communicate what’s being said. Here, Douglas Battista answers questions about problem resolution in the workplace and explains when an email works and when it doesn’t.

Q: How can I communicate clearly to my co-workers when we’re trying to work through a problem?

Douglas Battista: In order to solve problems with another department, for example, you must first understand why a resolution is important in the first place. Take the time to sit down (in person) with the involved parties and get to know their perspectives on the issue. Ask them what their concerns are and really listen. A place of common ground is a considerably better place to begin, rather than facing off on opposing sides of an issue.

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